HELP CENTER

Find your answer and keep talking.

Practical guides for personal and Enterprise accounts, conversations, servers and troubleshooting.

Using Dilack Enterprise?

Explore SSO, people, guests, permissions, audit and plan guides.

Organization sign-in

37 guides available

Getting started

Get started with Dilack

Create an account and find your channels.

Choose Log in or Create your space on the homepage. Email registration uses your name and a password of at least 12 characters. Apple, Google and GitHub appear when available.
Create a server with + in the sidebar or accept an invitation. An account does not automatically grant access to someone else’s private server.
Choose a voice channel for calls, a text channel for messages or a list channel for tasks when the Lists plugin is enabled.

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Invitations and permissions

Control who joins your server.

Use the invite and manage icon above the channel list. Available options depend on your role.
Create an invitation with an expiration and use limit. The recipient must sign in and accept its link.
Roles are owner, administrator, moderator and member. Channels can require a minimum role; a channel link does not replace an invitation.
If an invitation expires, is revoked or reaches its limit, ask a server administrator for another.

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Find public servers

Explore open communities without a private invitation.

On the workspace welcome screen, choose Explore public servers. Search by name or browse the available list.
Open a server’s details to read its description and join. Private servers still require a valid invitation.
After joining, use the members button in the header to see who is connected and open someone’s profile.

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Channels and rooms

Create, organize, personalize and delete channels.

People who manage channels can use the server or room + to create voice and text channels and, with Lists enabled, list channels.
Choose a name and emoji from the catalog or paste one. Channel descriptions are optional. Rooms group channels and have customizable icons too.
Under Edit channel, choose a destination room or leave it ungrouped. Double-click a voice channel to join; your microphone and camera start off.
To delete a text or voice channel, open its context menu or editor and confirm Delete channel. Deleting a text channel removes its content; deleting a voice channel disconnects participants and preserves linked text channels.
Deleting a room preserves and reorganizes its channels. Read the confirmation before proceeding.

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Account and security

Account and Dilack ID

Manage access and let friends find you.

Under the profile gear, open Sign-in methods. Link a provider while signed in to the account you want to keep; accounts are not merged automatically by email.
Use at least 12 characters when creating or changing a password. A first password requires verified email and a recent sign-in; changing an existing password requires the current one.
Share your Dilack ID with people you want to receive friend requests from. Legacy ChatGPT accounts remain separate.
If you lose access, try another sign-in method already linked to your account. For help, open a ticket at /tickets using a Dilack account you can access. Email password recovery is not yet available.

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Two-factor authentication (2FA)

Use an authenticator app and save your recovery codes.

Sign-in methods

Two-factor authenticationDisabled

Set up app

Scan QR code

Verify code

Illustration. Your real QR code and codes appear only in your account.

Open the gear beside your profile, go to Sign-in methods, find Two-factor authentication and select Set up authenticator.
Confirm your account password if you have one. In the dialog, scan the QR code with an authenticator app. If scanning fails, copy the key below the QR code and add it manually.
Enter the 6-digit app code and select Confirm and enable. Store the recovery codes safely: each can be used only once.
At your next email-and-password sign-in, enter the app code. If you lose access to the app, select Use recovery code on the sign-in screen.
To turn it off, return to Sign-in methods, select Manage and confirm your password. This extra check applies to email-and-password sign-in; Google, GitHub and Apple use their providers’ protections. Email-based 2FA is not yet available.

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Language and appearance

Personalize your interface.

Open the profile gear and choose Português or English and a theme under Preferences.
Themes are Dilack, Nebula, Aurora and Breeze. Your choice is remembered in the browser.
Translating the interface does not change names and descriptions created by other people.

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Messages

Messages and notifications

Follow conversations in text channels.

Open a text channel to send messages, attachments and reactions. Unread counts appear on channels and their server.
At the top of a channel, mark it read or unread. Choose All, Important or Mute notifications for each channel.
People who manage channels can configure webhooks. Plugin and webhook messages follow the same retention period as other messages.

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Replies, reactions and links

Use message controls while keeping the conversation in context.

Hover over a message to reply, react with an emoji or copy its text. Replies quote the message and let you jump back to it.
Copy link appears only if the message contains a URL. Sent links may show a title and description preview when the destination allows metadata to be loaded.
In the reaction picker, search by the emoji’s English name. If a symbol does not render on your system, choose another supported emoji.
In direct conversations, type @ to mention an available person. Timestamps and avatars appear at the start of each message group.

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Collaborative lists

Organize items, assignees, due dates and comments.

With Lists enabled, choose List as the type when creating a text channel. The type defines the channel structure.
Add an item using the field at the bottom. Mark it complete, assign someone and set a due date.
Use search and filters for open, completed, assigned-to-you or overdue items. Open one to add subtasks and comments.
People who manage channels can create custom fields such as text, number, select, date, people, files, checkbox, email and phone.
Items and comments follow the server retention period shown in the list header.

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Friends, direct messages and groups

Talk outside server channels.

Friends and messages

Search ID or email

Requests and blocked

◉ Example contact

Example contact

Hi! We can chat here.

No friendship required

Illustration with fictional names.

Open Friends and search by Dilack ID or email. Select Send message to start a conversation even if you are not friends, or send a friend request separately.
Choose a contact to exchange messages. You can also start a voice call with a friend. Unread indicators highlight new conversations.
Create a group conversation by choosing friends. Its creator can rename it and manage members.
The inbox button beside Friends opens incoming and sent requests and blocked contacts. Select Block contact in a contact’s menu; you can unblock them in the same requests window.
Closing a conversation only hides it from view; the friendship and messages remain. Clear conversation for me removes the history from your view, so check that option before using it.

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Voice and video

Remote screen control

Request access to a shared screen when the plugin is enabled.

Join the same voice channel as the person sharing a screen. Open the presentation and select Request control.
The request appears to the presenter, including in Immersive view. They must select Allow; they can deny or stop control at any time.
After approval, click the shared screen to interact. Press Esc to stop control. Avoid typing passwords or opening confidential data while someone else controls your screen.
Controlling the shared screen depends on the presenter’s Mac app and the Remote Control server plugin.

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Microphone, headphones and sounds

Adjust audio without leaving the conversation.

Voice channel

Voice connected

🎙️ Microphone🎧 Headphones▣ Screen

Illustration of call controls.

The microphone button controls transmission. The headphone button mutes incoming audio and temporarily disables your microphone.
The arrows open input and output selection, volume and noise suppression. Output selection depends on the browser.
Under Room sounds, adjust alerts for joining, leaving and media changes. Deafening also mutes these alerts.
Use Leave call to disconnect. The Sounds button opens the sound-effects library; join a channel to send effects to the room.

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Send files during a call

Transfer a file or text snippet to someone in voice.

Join a voice channel and select Transfer in the call controls to choose files. You can also paste text or links while in the channel.
The offer goes to people connected to the channel. Each recipient can accept or decline; unaccepted offers expire after a few seconds.
Check who is in the channel before sending and avoid sharing sensitive information by mistake. If a transfer fails, retry on a stable connection.

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Sound effects

Play an effect for yourself or for the voice channel.

In a voice channel, open Sounds. Browse Library, Favorites, Recent and My sounds, or use search.
Choose Listen for a preview on your device only. Choose Send so people connected to the channel hear it.
Adjust sound volume in the panel. If your browser blocks autoplay, select Enable sound playback.
You can add and delete your own sounds when that option is available. Respect usage rights for audio you upload.

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Camera, screen and floating window

Present and follow other screens.

In a voice channel, enable your camera or select Share screen and choose a tab, window or screen.
Grid arranges participants; Focus enlarges one. Use the pin icon or Expand to change the view.
On a presentation card, open floating-window options: Separate window, Mini or Tiny, depending on device support.
Screen sharing does not include screen audio in this version. Stop it in Dilack or the browser when finished.

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I cannot hear or connect

Checks to get your call working again.

Make sure you joined the channel, are not deafened and have output volume above zero.
Check your selected device and browser and system permissions for microphone, camera and screen capture.
Close other apps using the device, then try leaving and rejoining the channel.
Corporate networks and VPNs may block direct connections. Try another network or ask the owner to check the server’s TURN setup.
When reporting a problem, include browser, operating system, approximate time and reproduction steps. Never send passwords or tokens.

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Server

Time on server

Track voice participation by cycle.

Open Time on server in Server settings to view the ranking and previous cycles.
Individual time is counted while you participate in a voice channel. Members can view the ranking according to server permissions.
Server administrators choose when a cycle restarts. A new cycle does not change previous cycle data.

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AFK and nudge

Manage inactive members and alert someone in a room.

In Server settings, administrators can configure AFK to move inactive people to a channel without media.
If Nudge is enabled, use the button on a connected member’s profile to send an audible alert. They receive a persistent notice until they acknowledge it.
Repeated nudges trigger a temporary cooldown to prevent abuse. If the button is missing, check server settings and whether the person is in voice.

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Data retention and Dropbox Archive

Learn when messages and files leave Dilack.

The owner sets text-channel retention in Server settings. The default and maximum are 60 days; it can be reduced to 1 day.
Expired messages, list items, comments and attachment references are removed. Shortening the period can delete older content immediately.
With Dropbox Archive enabled and connected by an administrator, attachments are sent after posting. On cleanup, expired messages are exported as JSONL.
Dilack deletes expired data even if export fails. Dropbox copies follow the connected account’s policy.

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Manage participants

Move or disconnect people with the right role.

Administrators and moderators can drag a participant into another voice channel they can access.
Administrators can open a connected participant’s menu and choose Disconnect to remove them from the call.
Moderation tools can also apply a ban or temporary timeout with a reason. Review the confirmation before acting.

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Voice with LiveKit

Dilack voice and video infrastructure.

Audio, camera, and screen sharing use LiveKit to distribute media between participants.
The owner can check integration status in Server settings. Credentials are configured in the production environment.
If voice does not connect, check the network and reconnect to the room.

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Plugins

Official plugins

Enable extra features per server.

Open Server plugins or the plugin catalog. Select a server to see Dilack’s native plugins and their permissions.
Owners and administrators can install and configure plugins. Other members can use enabled features.
Official plugins include Lists, Collaborative Whiteboard, Temporary Channels and External Meetings, Remote Control, Music Room, Coffee Counter, Activity Status and Dropbox Archive.
Read descriptions and permissions before installing. Some require extra setup, such as connecting Dropbox or setting a grace period.

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Temporary channels and external meetings

Create a temporary channel and optionally invite people from outside.

With the plugin enabled, any member can use + and choose Temporary voice channel, including inside a room.
Enable External meeting while creating the channel to generate a link. Guests can join with just a name and no account, or sign in. Someone in the channel approves or declines each request to enter.
When the last person leaves, the timer starts. Rejoining before the deadline cancels deletion.
The default is 1 minute. Owners and administrators can set 15 seconds to 1 hour in plugin settings.

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Collaborative whiteboard

Draw together and export the result.

With Collaborative Whiteboard enabled, join a voice channel and open the board from the room controls.
People in the same channel draw together and see live changes. Use the tools for strokes, shapes and images.
Export PNG or SVG before the session ends if you need a copy. Content is discarded when everyone leaves.

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Music Room

Build a shared queue for the call.

With the plugin enabled, join a voice channel. In any text channel on the same server, send /play followed by a public YouTube link or direct HTTPS audio file.
Use /queue to view the queue, /pause and /resume for playback, /skip to advance, /remove N to remove a position and /stop to stop.
Each person plays the source on their own device. Some videos cannot be embedded; the source may receive a listener’s IP address.
You can shrink, move or hide the video player.

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Coffee and activity status

More options for your server community.

With Coffee Counter enabled, voice participants can log coffees and view counts and history. Administrators can set the timezone.
Activity Status is off by default for each person. Enable it in preferences to show a manual activity to members of servers with the plugin.
The Mac app also recognizes selected games and coding editors. Status expires and does not read document names, code or window titles.

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Enterprise

Dilack Enterprise: getting started

Understand the differences and how an organization is activated.

Enterprise uses a separate work identity and servers linked to the organization. Your personal account stays free and separate; work sign-in does not convert your personal account or servers.
Rollout is assisted. The organization defines its domain, contacts, access policy, server count and storage capacity. A contract and data processing agreement must be signed before activation.
Dilack records the contract, limits, first administrator and initial domain verification. The organization then manages identities, SSO, guests, channels and retention at enterprise.dilack.com. Dilack owns the OAuth application: the company does not need to hand over its client secret.
An existing personal server is not automatically converted to Enterprise. Content migration needs a separate process; create new servers linked to the organization.
The plan is in controlled rollout. To discuss availability and a proposal, open a ticket with the Enterprise topic. Do not send credentials, tokens or confidential documents in the first message.

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Sign in with your organization

Use the company code and the correct identity provider.

Dilack Enterprise

Organization sign-in

Company code

Microsoft or Google

Work account

Illustrative flow. Your administrator provides the correct code and provider.

Open Organization sign-in from the Enterprise page. The organization code is a short name set during rollout, such as acme-brasil; it is not your email, password or personal ID. Ask your company administrator for it.
Choose Microsoft Entra ID or Google Workspace as directed by your company and continue with your work account. Authentication and MFA requirements are handled by your organization’s provider.
Access requires a current contract, an active organization and SSO connection, and an authorized identity. If the details are not recognized, check the code and provider with your administrator; do not enter your personal-account password in this form.
A work identity is linked to a stable directory ID, not to an email address. Changing email should not create another person. The work session stays separate from a personal account.
If sign-in still fails, open a ticket with only the organization, selected provider, approximate time and error message. Never send a password, MFA code, token or application secret.

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Add and offboard people

Manage the lifecycle of work identities.

With Microsoft Entra ID, the organization can configure SCIM provisioning using the immutable object ID as externalId. Directory-driven creation, updates and offboarding should be tested during rollout.
Google Workspace SSO uses OIDC, but automatic provisioning for this application has not yet been validated. Use assisted account setup and offboarding until a suitable integration is proven.
Authorized administrators can disable a work identity. Offboarding revokes sessions and blocks new requests; the system also attempts to stop active media, but an instant cutoff of all media still needs real-environment validation.
When someone’s email changes, keep their stable directory ID. To investigate a duplicate identity or incomplete offboarding, open a ticket without including SCIM tokens or unnecessary personal data.

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External communication and guests

Choose who may interact with people outside the organization.

The initial policy is Organization only: work identities and corporate servers stay within their own organization. The organization must explicitly choose another policy before allowing outside contacts.
To join an Enterprise server, an outside person needs a Dilack account with verified email and a time-limited guest authorization. An administrator can revoke it before expiration.
Allowing outside contacts does not grant automatic access to every server or channel. Invitations, server membership and channel permissions still apply.
Revocation blocks new requests and attempts to stop existing media. Instant audio and video cutoff in every scenario still needs real-environment testing.

Link to this guide

Servers and channel permissions

Apply read, post and voice rules in the work space.

Enterprise servers are created by active work identities and linked to one organization. The available count follows the contract. Personal servers stay separate.
In the organization’s administration panel, an administrator can set per-channel permissions for roles or people to read, post and join voice. An explicit denial takes precedence over an allowance.
Server and channel permissions are also checked during the corresponding operations, not only in the visible channel list. Review them after changing roles or disabling people.
Plugins, webhooks, temporary channels and meeting links are blocked on Enterprise servers until they have their own controls. Direct calls, screen sharing, direct file transfers and new attachments are also unavailable there.

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What administrators can manage

See which actions belong to the organization and which need Dilack.

At enterprise.dilack.com, organization administrators can review identities, servers and plan limits, request an SSO connection, disable an existing connection, manage guests, set channel permissions and review retention rules.
They can also disable people, generate or rotate a provisioning token, and export available administrative events for their own organization as CSV. Store a new token securely: it is shown only once.
Dilack sets contracts, prices, limits and the first administrator, and verifies the domain before activating each SSO connection. The organization registers the Dilack application with its provider; it does not hand over a client secret or delegate day-to-day administration to Dilack. The panel does not sign contracts or issue invoices.
Before changing a policy, check the impact on users and guests. If your role cannot perform an action, ask an organization administrator or open a ticket.

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Audit, retention and deletion

Review records and understand periods and limitations.

The organization panel displays available administrative events and exports them as CSV. Exports are restricted to the organization; handle the file under your company’s security policy.
Proposed initial periods are 60 days for channel messages and internal direct messages, 365 days for audit records and up to 7 days for work sessions. Applicable periods and exceptions belong in the contract.
A legal hold suspends cleanup for selected data types and requires a reason when it starts or ends. Periodic cleanup removes expired internal messages, sessions and audit records according to configured rules.
New Enterprise attachments are blocked. Complete deletion of files, metadata, indexes and backups has not been validated; a message disappearing does not prove all copies were removed.
Conversations with outside accounts do not yet have a complete Enterprise retention policy. Ask for the applicable contract rule before allowing outside communication that needs a specific period.

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Plan, limits and billing

See what is contracted and what is not yet an invoice.

The initial proposal considers active SSO connections, servers linked to the organization and contracted storage capacity. Prices, currency, overages, support and billing terms depend on the signed contract.
The panel may show limits, entered prices and a monthly estimate. The estimate is not an invoice and does not mean automatic billing.
Available usage counts channel messages, internal direct messages and registered attachments as logical bytes. It excludes the full infrastructure, provider copies, indexes, metadata, backups and external conversations.
Billing and overages still need commercial and tax rules, reconciled metering and an invoicing process. To change capacity or discuss a proposal, open a ticket with the Enterprise topic.

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Help

Mac, Windows and updates

Use Dilack on a computer and load new versions.

Dilack works in the browser, including on phones and Linux. The Downloads page shows the Mac app and, when an installer is available, the Windows app too.
When the site detects a new version, an update notice appears. Click it to reload the page and load the update.
In the desktop app, follow the installed version’s update prompt. Finish your call before restarting or installing.

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Support, privacy and reports

Open a ticket to track the team’s reply.

Sign in at /tickets with your Dilack account, describe the issue and track the team’s replies.
Use the ticket form to include any error shown and keep the conversation in one place.
For privacy requests or reports, include enough information to locate the issue while avoiding unnecessary personal information.
When reporting an issue, include your browser, operating system, approximate time and steps to reproduce it.
Also see the Terms of Service, Privacy Policy and Community Guidelines.

Link to this guide

Still need help?

Open a ticket with your Dilack account to track replies. Never send passwords, 2FA keys or recovery codes.

Open a ticket

HELP CENTER

Find your answer and keep talking.

Practical guides for personal and Enterprise accounts, conversations, servers and troubleshooting.

Using Dilack Enterprise?

Explore SSO, people, guests, permissions, audit and plan guides.

Organization sign-in

37 guides available

Getting started

Get started with Dilack

Create an account and find your channels.

Choose Log in or Create your space on the homepage. Email registration uses your name and a password of at least 12 characters. Apple, Google and GitHub appear when available.
Create a server with + in the sidebar or accept an invitation. An account does not automatically grant access to someone else’s private server.
Choose a voice channel for calls, a text channel for messages or a list channel for tasks when the Lists plugin is enabled.

Link to this guide

Invitations and permissions

Control who joins your server.

Use the invite and manage icon above the channel list. Available options depend on your role.
Create an invitation with an expiration and use limit. The recipient must sign in and accept its link.
Roles are owner, administrator, moderator and member. Channels can require a minimum role; a channel link does not replace an invitation.
If an invitation expires, is revoked or reaches its limit, ask a server administrator for another.

Link to this guide

Find public servers

Explore open communities without a private invitation.

On the workspace welcome screen, choose Explore public servers. Search by name or browse the available list.
Open a server’s details to read its description and join. Private servers still require a valid invitation.
After joining, use the members button in the header to see who is connected and open someone’s profile.

Link to this guide

Channels and rooms

Create, organize, personalize and delete channels.

People who manage channels can use the server or room + to create voice and text channels and, with Lists enabled, list channels.
Choose a name and emoji from the catalog or paste one. Channel descriptions are optional. Rooms group channels and have customizable icons too.
Under Edit channel, choose a destination room or leave it ungrouped. Double-click a voice channel to join; your microphone and camera start off.
To delete a text or voice channel, open its context menu or editor and confirm Delete channel. Deleting a text channel removes its content; deleting a voice channel disconnects participants and preserves linked text channels.
Deleting a room preserves and reorganizes its channels. Read the confirmation before proceeding.

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Account and security

Account and Dilack ID

Manage access and let friends find you.

Under the profile gear, open Sign-in methods. Link a provider while signed in to the account you want to keep; accounts are not merged automatically by email.
Use at least 12 characters when creating or changing a password. A first password requires verified email and a recent sign-in; changing an existing password requires the current one.
Share your Dilack ID with people you want to receive friend requests from. Legacy ChatGPT accounts remain separate.
If you lose access, try another sign-in method already linked to your account. For help, open a ticket at /tickets using a Dilack account you can access. Email password recovery is not yet available.

Link to this guide

Two-factor authentication (2FA)

Use an authenticator app and save your recovery codes.

Sign-in methods

Two-factor authenticationDisabled

Set up app

Scan QR code

Verify code

Illustration. Your real QR code and codes appear only in your account.

Open the gear beside your profile, go to Sign-in methods, find Two-factor authentication and select Set up authenticator.
Confirm your account password if you have one. In the dialog, scan the QR code with an authenticator app. If scanning fails, copy the key below the QR code and add it manually.
Enter the 6-digit app code and select Confirm and enable. Store the recovery codes safely: each can be used only once.
At your next email-and-password sign-in, enter the app code. If you lose access to the app, select Use recovery code on the sign-in screen.
To turn it off, return to Sign-in methods, select Manage and confirm your password. This extra check applies to email-and-password sign-in; Google, GitHub and Apple use their providers’ protections. Email-based 2FA is not yet available.

Link to this guide

Language and appearance

Personalize your interface.

Open the profile gear and choose Português or English and a theme under Preferences.
Themes are Dilack, Nebula, Aurora and Breeze. Your choice is remembered in the browser.
Translating the interface does not change names and descriptions created by other people.

Link to this guide

Messages

Messages and notifications

Follow conversations in text channels.

Open a text channel to send messages, attachments and reactions. Unread counts appear on channels and their server.
At the top of a channel, mark it read or unread. Choose All, Important or Mute notifications for each channel.
People who manage channels can configure webhooks. Plugin and webhook messages follow the same retention period as other messages.

Link to this guide

Replies, reactions and links

Use message controls while keeping the conversation in context.

Hover over a message to reply, react with an emoji or copy its text. Replies quote the message and let you jump back to it.
Copy link appears only if the message contains a URL. Sent links may show a title and description preview when the destination allows metadata to be loaded.
In the reaction picker, search by the emoji’s English name. If a symbol does not render on your system, choose another supported emoji.
In direct conversations, type @ to mention an available person. Timestamps and avatars appear at the start of each message group.

Link to this guide

Collaborative lists

Organize items, assignees, due dates and comments.

With Lists enabled, choose List as the type when creating a text channel. The type defines the channel structure.
Add an item using the field at the bottom. Mark it complete, assign someone and set a due date.
Use search and filters for open, completed, assigned-to-you or overdue items. Open one to add subtasks and comments.
People who manage channels can create custom fields such as text, number, select, date, people, files, checkbox, email and phone.
Items and comments follow the server retention period shown in the list header.

Link to this guide

Friends, direct messages and groups

Talk outside server channels.

Friends and messages

Search ID or email

Requests and blocked

◉ Example contact

Example contact

Hi! We can chat here.

No friendship required

Illustration with fictional names.

Open Friends and search by Dilack ID or email. Select Send message to start a conversation even if you are not friends, or send a friend request separately.
Choose a contact to exchange messages. You can also start a voice call with a friend. Unread indicators highlight new conversations.
Create a group conversation by choosing friends. Its creator can rename it and manage members.
The inbox button beside Friends opens incoming and sent requests and blocked contacts. Select Block contact in a contact’s menu; you can unblock them in the same requests window.
Closing a conversation only hides it from view; the friendship and messages remain. Clear conversation for me removes the history from your view, so check that option before using it.

Link to this guide

Voice and video

Remote screen control

Request access to a shared screen when the plugin is enabled.

Join the same voice channel as the person sharing a screen. Open the presentation and select Request control.
The request appears to the presenter, including in Immersive view. They must select Allow; they can deny or stop control at any time.
After approval, click the shared screen to interact. Press Esc to stop control. Avoid typing passwords or opening confidential data while someone else controls your screen.
Controlling the shared screen depends on the presenter’s Mac app and the Remote Control server plugin.

Link to this guide

Microphone, headphones and sounds

Adjust audio without leaving the conversation.

Voice channel

Voice connected

🎙️ Microphone🎧 Headphones▣ Screen

Illustration of call controls.

The microphone button controls transmission. The headphone button mutes incoming audio and temporarily disables your microphone.
The arrows open input and output selection, volume and noise suppression. Output selection depends on the browser.
Under Room sounds, adjust alerts for joining, leaving and media changes. Deafening also mutes these alerts.
Use Leave call to disconnect. The Sounds button opens the sound-effects library; join a channel to send effects to the room.

Link to this guide

Send files during a call

Transfer a file or text snippet to someone in voice.

Join a voice channel and select Transfer in the call controls to choose files. You can also paste text or links while in the channel.
The offer goes to people connected to the channel. Each recipient can accept or decline; unaccepted offers expire after a few seconds.
Check who is in the channel before sending and avoid sharing sensitive information by mistake. If a transfer fails, retry on a stable connection.

Link to this guide

Sound effects

Play an effect for yourself or for the voice channel.

In a voice channel, open Sounds. Browse Library, Favorites, Recent and My sounds, or use search.
Choose Listen for a preview on your device only. Choose Send so people connected to the channel hear it.
Adjust sound volume in the panel. If your browser blocks autoplay, select Enable sound playback.
You can add and delete your own sounds when that option is available. Respect usage rights for audio you upload.

Link to this guide

Camera, screen and floating window

Present and follow other screens.

In a voice channel, enable your camera or select Share screen and choose a tab, window or screen.
Grid arranges participants; Focus enlarges one. Use the pin icon or Expand to change the view.
On a presentation card, open floating-window options: Separate window, Mini or Tiny, depending on device support.
Screen sharing does not include screen audio in this version. Stop it in Dilack or the browser when finished.

Link to this guide

I cannot hear or connect

Checks to get your call working again.

Make sure you joined the channel, are not deafened and have output volume above zero.
Check your selected device and browser and system permissions for microphone, camera and screen capture.
Close other apps using the device, then try leaving and rejoining the channel.
Corporate networks and VPNs may block direct connections. Try another network or ask the owner to check the server’s TURN setup.
When reporting a problem, include browser, operating system, approximate time and reproduction steps. Never send passwords or tokens.

Link to this guide

Server

Time on server

Track voice participation by cycle.

Open Time on server in Server settings to view the ranking and previous cycles.
Individual time is counted while you participate in a voice channel. Members can view the ranking according to server permissions.
Server administrators choose when a cycle restarts. A new cycle does not change previous cycle data.

Link to this guide

AFK and nudge

Manage inactive members and alert someone in a room.

In Server settings, administrators can configure AFK to move inactive people to a channel without media.
If Nudge is enabled, use the button on a connected member’s profile to send an audible alert. They receive a persistent notice until they acknowledge it.
Repeated nudges trigger a temporary cooldown to prevent abuse. If the button is missing, check server settings and whether the person is in voice.

Link to this guide

Data retention and Dropbox Archive

Learn when messages and files leave Dilack.

The owner sets text-channel retention in Server settings. The default and maximum are 60 days; it can be reduced to 1 day.
Expired messages, list items, comments and attachment references are removed. Shortening the period can delete older content immediately.
With Dropbox Archive enabled and connected by an administrator, attachments are sent after posting. On cleanup, expired messages are exported as JSONL.
Dilack deletes expired data even if export fails. Dropbox copies follow the connected account’s policy.

Link to this guide

Manage participants

Move or disconnect people with the right role.

Administrators and moderators can drag a participant into another voice channel they can access.
Administrators can open a connected participant’s menu and choose Disconnect to remove them from the call.
Moderation tools can also apply a ban or temporary timeout with a reason. Review the confirmation before acting.

Link to this guide

Voice with LiveKit

Dilack voice and video infrastructure.

Audio, camera, and screen sharing use LiveKit to distribute media between participants.
The owner can check integration status in Server settings. Credentials are configured in the production environment.
If voice does not connect, check the network and reconnect to the room.

Link to this guide

Plugins

Official plugins

Enable extra features per server.

Open Server plugins or the plugin catalog. Select a server to see Dilack’s native plugins and their permissions.
Owners and administrators can install and configure plugins. Other members can use enabled features.
Official plugins include Lists, Collaborative Whiteboard, Temporary Channels and External Meetings, Remote Control, Music Room, Coffee Counter, Activity Status and Dropbox Archive.
Read descriptions and permissions before installing. Some require extra setup, such as connecting Dropbox or setting a grace period.

Link to this guide

Temporary channels and external meetings

Create a temporary channel and optionally invite people from outside.

With the plugin enabled, any member can use + and choose Temporary voice channel, including inside a room.
Enable External meeting while creating the channel to generate a link. Guests can join with just a name and no account, or sign in. Someone in the channel approves or declines each request to enter.
When the last person leaves, the timer starts. Rejoining before the deadline cancels deletion.
The default is 1 minute. Owners and administrators can set 15 seconds to 1 hour in plugin settings.

Link to this guide

Collaborative whiteboard

Draw together and export the result.

With Collaborative Whiteboard enabled, join a voice channel and open the board from the room controls.
People in the same channel draw together and see live changes. Use the tools for strokes, shapes and images.
Export PNG or SVG before the session ends if you need a copy. Content is discarded when everyone leaves.

Link to this guide

Music Room

Build a shared queue for the call.

With the plugin enabled, join a voice channel. In any text channel on the same server, send /play followed by a public YouTube link or direct HTTPS audio file.
Use /queue to view the queue, /pause and /resume for playback, /skip to advance, /remove N to remove a position and /stop to stop.
Each person plays the source on their own device. Some videos cannot be embedded; the source may receive a listener’s IP address.
You can shrink, move or hide the video player.

Link to this guide

Coffee and activity status

More options for your server community.

With Coffee Counter enabled, voice participants can log coffees and view counts and history. Administrators can set the timezone.
Activity Status is off by default for each person. Enable it in preferences to show a manual activity to members of servers with the plugin.
The Mac app also recognizes selected games and coding editors. Status expires and does not read document names, code or window titles.

Link to this guide

Enterprise

Dilack Enterprise: getting started

Understand the differences and how an organization is activated.

Enterprise uses a separate work identity and servers linked to the organization. Your personal account stays free and separate; work sign-in does not convert your personal account or servers.
Rollout is assisted. The organization defines its domain, contacts, access policy, server count and storage capacity. A contract and data processing agreement must be signed before activation.
Dilack records the contract, limits, first administrator and initial domain verification. The organization then manages identities, SSO, guests, channels and retention at enterprise.dilack.com. Dilack owns the OAuth application: the company does not need to hand over its client secret.
An existing personal server is not automatically converted to Enterprise. Content migration needs a separate process; create new servers linked to the organization.
The plan is in controlled rollout. To discuss availability and a proposal, open a ticket with the Enterprise topic. Do not send credentials, tokens or confidential documents in the first message.

Link to this guide

Sign in with your organization

Use the company code and the correct identity provider.

Dilack Enterprise

Organization sign-in

Company code

Microsoft or Google

Work account

Illustrative flow. Your administrator provides the correct code and provider.

Open Organization sign-in from the Enterprise page. The organization code is a short name set during rollout, such as acme-brasil; it is not your email, password or personal ID. Ask your company administrator for it.
Choose Microsoft Entra ID or Google Workspace as directed by your company and continue with your work account. Authentication and MFA requirements are handled by your organization’s provider.
Access requires a current contract, an active organization and SSO connection, and an authorized identity. If the details are not recognized, check the code and provider with your administrator; do not enter your personal-account password in this form.
A work identity is linked to a stable directory ID, not to an email address. Changing email should not create another person. The work session stays separate from a personal account.
If sign-in still fails, open a ticket with only the organization, selected provider, approximate time and error message. Never send a password, MFA code, token or application secret.

Link to this guide

Add and offboard people

Manage the lifecycle of work identities.

With Microsoft Entra ID, the organization can configure SCIM provisioning using the immutable object ID as externalId. Directory-driven creation, updates and offboarding should be tested during rollout.
Google Workspace SSO uses OIDC, but automatic provisioning for this application has not yet been validated. Use assisted account setup and offboarding until a suitable integration is proven.
Authorized administrators can disable a work identity. Offboarding revokes sessions and blocks new requests; the system also attempts to stop active media, but an instant cutoff of all media still needs real-environment validation.
When someone’s email changes, keep their stable directory ID. To investigate a duplicate identity or incomplete offboarding, open a ticket without including SCIM tokens or unnecessary personal data.

Link to this guide

External communication and guests

Choose who may interact with people outside the organization.

The initial policy is Organization only: work identities and corporate servers stay within their own organization. The organization must explicitly choose another policy before allowing outside contacts.
To join an Enterprise server, an outside person needs a Dilack account with verified email and a time-limited guest authorization. An administrator can revoke it before expiration.
Allowing outside contacts does not grant automatic access to every server or channel. Invitations, server membership and channel permissions still apply.
Revocation blocks new requests and attempts to stop existing media. Instant audio and video cutoff in every scenario still needs real-environment testing.

Link to this guide

Servers and channel permissions

Apply read, post and voice rules in the work space.

Enterprise servers are created by active work identities and linked to one organization. The available count follows the contract. Personal servers stay separate.
In the organization’s administration panel, an administrator can set per-channel permissions for roles or people to read, post and join voice. An explicit denial takes precedence over an allowance.
Server and channel permissions are also checked during the corresponding operations, not only in the visible channel list. Review them after changing roles or disabling people.
Plugins, webhooks, temporary channels and meeting links are blocked on Enterprise servers until they have their own controls. Direct calls, screen sharing, direct file transfers and new attachments are also unavailable there.

Link to this guide

What administrators can manage

See which actions belong to the organization and which need Dilack.

At enterprise.dilack.com, organization administrators can review identities, servers and plan limits, request an SSO connection, disable an existing connection, manage guests, set channel permissions and review retention rules.
They can also disable people, generate or rotate a provisioning token, and export available administrative events for their own organization as CSV. Store a new token securely: it is shown only once.
Dilack sets contracts, prices, limits and the first administrator, and verifies the domain before activating each SSO connection. The organization registers the Dilack application with its provider; it does not hand over a client secret or delegate day-to-day administration to Dilack. The panel does not sign contracts or issue invoices.
Before changing a policy, check the impact on users and guests. If your role cannot perform an action, ask an organization administrator or open a ticket.

Link to this guide

Audit, retention and deletion

Review records and understand periods and limitations.

The organization panel displays available administrative events and exports them as CSV. Exports are restricted to the organization; handle the file under your company’s security policy.
Proposed initial periods are 60 days for channel messages and internal direct messages, 365 days for audit records and up to 7 days for work sessions. Applicable periods and exceptions belong in the contract.
A legal hold suspends cleanup for selected data types and requires a reason when it starts or ends. Periodic cleanup removes expired internal messages, sessions and audit records according to configured rules.
New Enterprise attachments are blocked. Complete deletion of files, metadata, indexes and backups has not been validated; a message disappearing does not prove all copies were removed.
Conversations with outside accounts do not yet have a complete Enterprise retention policy. Ask for the applicable contract rule before allowing outside communication that needs a specific period.

Link to this guide

Plan, limits and billing

See what is contracted and what is not yet an invoice.

The initial proposal considers active SSO connections, servers linked to the organization and contracted storage capacity. Prices, currency, overages, support and billing terms depend on the signed contract.
The panel may show limits, entered prices and a monthly estimate. The estimate is not an invoice and does not mean automatic billing.
Available usage counts channel messages, internal direct messages and registered attachments as logical bytes. It excludes the full infrastructure, provider copies, indexes, metadata, backups and external conversations.
Billing and overages still need commercial and tax rules, reconciled metering and an invoicing process. To change capacity or discuss a proposal, open a ticket with the Enterprise topic.

Link to this guide

Help

Mac, Windows and updates

Use Dilack on a computer and load new versions.

Dilack works in the browser, including on phones and Linux. The Downloads page shows the Mac app and, when an installer is available, the Windows app too.
When the site detects a new version, an update notice appears. Click it to reload the page and load the update.
In the desktop app, follow the installed version’s update prompt. Finish your call before restarting or installing.

Link to this guide

Support, privacy and reports

Open a ticket to track the team’s reply.

Sign in at /tickets with your Dilack account, describe the issue and track the team’s replies.
Use the ticket form to include any error shown and keep the conversation in one place.
For privacy requests or reports, include enough information to locate the issue while avoiding unnecessary personal information.
When reporting an issue, include your browser, operating system, approximate time and steps to reproduce it.
Also see the Terms of Service, Privacy Policy and Community Guidelines.

Link to this guide

Still need help?

Open a ticket with your Dilack account to track replies. Never send passwords, 2FA keys or recovery codes.

Open a ticket

Find your answer and keep talking.

Getting started

Get started with Dilack

Invitations and permissions

Find public servers

Channels and rooms

Account and security

Account and Dilack ID

Two-factor authentication (2FA)

Language and appearance

Messages

Messages and notifications

Replies, reactions and links

Collaborative lists

Friends, direct messages and groups

Voice and video

Remote screen control

Microphone, headphones and sounds

Send files during a call

Sound effects

Camera, screen and floating window

I cannot hear or connect

Server

Time on server

AFK and nudge

Data retention and Dropbox Archive

Manage participants

Voice with LiveKit

Plugins

Official plugins

Temporary channels and external meetings

Collaborative whiteboard

Music Room

Coffee and activity status

Enterprise

Dilack Enterprise: getting started

Sign in with your organization

Add and offboard people

External communication and guests

Servers and channel permissions

What administrators can manage

Audit, retention and deletion

Plan, limits and billing

Help

Mac, Windows and updates

Support, privacy and reports

Still need help?

Every conversation starts somewhere.

Find your answer and keep talking.

Getting started

Get started with Dilack

Invitations and permissions

Find public servers

Channels and rooms

Account and security

Account and Dilack ID

Two-factor authentication (2FA)

Language and appearance

Messages

Messages and notifications

Replies, reactions and links

Collaborative lists

Friends, direct messages and groups

Voice and video

Remote screen control

Microphone, headphones and sounds

Send files during a call

Sound effects

Camera, screen and floating window

I cannot hear or connect

Server

Time on server

AFK and nudge

Data retention and Dropbox Archive

Manage participants

Voice with LiveKit

Plugins

Official plugins

Temporary channels and external meetings

Collaborative whiteboard